Privacy Policy

This policy explains how Zentry Predict (Zentry, we, us, or our) handles personal information when you use our website, mobile applications, prediction tools, community features, VIP services, coin shop, and related support services (together, the Platform).

By using the Platform, you acknowledge the practices described here. If you do not agree, please stop using the Platform.

We collect information you provide, information created through your use of the Platform, and limited technical information needed to operate it. This may include:

• Account details: name, username, email address, password credentials in protected form, profile image, biography, and verification status.
• Activity: predictions viewed, saved selections, generated or converted tickets, community posts and interactions, searches, coin balance, VIP status, and support messages.
• Transaction details: package selected, payment status, amount, currency, and transaction references. Full card or bank credentials are handled by the relevant payment provider and are not intended to be stored by Zentry.
• Device and log data: IP address, browser and device type, operating system, timestamps, referring pages, diagnostic events, and request logs.
• Information from third parties: basic profile information supplied when you choose a third-party sign-in method, plus status or reference data from payment and sportsbook services you ask us to connect with.

• Provide, personalize, maintain, and improve the Platform.
• Create and secure accounts, verify email addresses, and authenticate sessions.
• Process purchases, maintain coin balances and subscriptions, and prevent payment fraud.
• Power prediction, conversion, community, ticket, search, and support features.
• Monitor performance, investigate errors, enforce our Terms of Service, and protect users and the Platform from abuse.
• Send service messages, security notices, and—where permitted and chosen by you—product updates.
• Meet legal obligations and establish, exercise, or defend legal claims.

We use cookies and browser storage to keep you signed in, remember preferences, preserve ticket selections, support security, and understand whether features work correctly. You can restrict these technologies in your browser, but essential parts of the Platform may stop working or lose saved state.

We do not sell your personal information. We may share it only as reasonably necessary with:

• Hosting, infrastructure, analytics, identity, communications, customer-support, and security providers working for us.
• Payment processors and sportsbook or booking-code services when needed to complete an action you request.
• Other users when you publish profile information, tickets, comments, or other content to a community area.
• Authorities or other parties when required by law, to protect rights and safety, or in connection with a merger, financing, reorganization, or sale of the business.

Third-party services process information under their own terms and privacy policies.

We keep personal information only for as long as needed for the purposes described here, including account operation, transaction records, security, dispute resolution, and legal compliance. Retention periods vary by data type and applicable obligations.

We use reasonable technical and organizational safeguards designed to protect information. No online service can promise absolute security, so protect your password and notify support if you suspect unauthorized account activity.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, withdraw consent, or request a portable copy. You may also have the right to complain to your local data-protection authority.

You can update certain profile details within the Platform. For other requests, use the support channel available in the Platform. We may need to verify your identity before fulfilling a request, and legal exceptions may apply.

The Platform is intended only for people who are at least 18 years old and legally permitted to use prediction-related services where they live. We do not knowingly collect personal information from children.

Our service providers may process information in countries other than yours. Where required, we use appropriate safeguards for these transfers.

We may update this policy as the Platform or legal requirements change. We will post the revised policy here and change the “Last updated” date. Material changes may also be communicated through the Platform.

For privacy questions or requests, contact us using the support channel made available in the Zentry Platform and identify your request as a privacy matter.